The Ultimate Veterinary Guest Experience Workbook
A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!
Chapters include:
- The ULTIMATE Veterinary Guest Experience: Phone Skills and Guest Service Sharpener
- Become the "Dream Employee"
- Guest Bonding
- and more!
**If you are an Encore Practice, check the home page of The Retriever for a coupon code for all resource books and flashcards**
Quality Guarantee & Returns
- Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
Contributing Authors
Contributing Authors:
Brenda Tassava, CVPM, CVJ
Brandon Hess, CVPM, CCFP
Lisa Yackel, CVPM, SPHR
Carol Hurst, CVT, CVPM, CVJ
Beth Massey
Melinda Wiggins
