Team Training Bundle: Client Service Representatives
Bundle Includes:
The VetSupport Guide to Veterinary Medical Terminology:
- 6×9 Softcover Book with over 200 pages of veterinary medical terms and their definitions.
6 ULTIMATE Guest Experience Workbooks:
A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!
Chapters include:
- The ULTIMATE Veterinary Guest Experience: Phone Skills and Guest Service Sharpener
- Become the “Dream Employee”
- Guest Bonding
- and more!
6 Decks of Communication Training Flashcards:
This 54-card deck of flashcards will help your team master their communication skills. Purchase in bundles to have on hand for your team to learn and test their skills. The deck includes cards to help communicate well on a variety of topics, including Senior Wellness, Heartworm Prevention, Dental Home Care and much more! The flashcards also help hone communication skills for responding to client pushback on a variety of topics, including dental cost, diet recommendations and more.
**If you are an Encore Practice, check the home page of The Retriever for a coupon code for all resource books and flashcards**
Quality Guarantee & Returns
- Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
- Because the products are made to order, we do not accept general returns or sizing-related returns.
